HERE FOR YOU!

We pride ourselves on our high-touch customer service. We want you to be absolutely over-the-moon-madly-in-love with your HART jewelry and work very hard to make that happen. To ensure satisfaction, we often text photos of the finished pieces to our customers of custom charm orders before we ship out their order to hear any feedback or requests for alterations ahead of delivery.

Here you will find all our FAQs and other fine print. If you have further questions, please contact our team in downtown Charleston, SC via email.

OUR QUALITY

We are obsessed with creating top-quality, soulful jewelry for an attainable price. Our gold jewelry is made-to-last, because we invest in a luxuriously-thick layer of Heavy Gold Electroplating (HGE-certified by the FTC) using recycled gold and the highest environmentally-friendly procedures. We proudly partner with sustainable American manufacturers to achieve these high standards.

GOLD JEWELRY QUALITY & CARE

CUSTOM CHARM JEWELRY

DISCOUNTS

EXCHANGES & RETURNS

CARE | BEADED JEWELRY

Hart's beaded jewelry is strong, but not indestructable due to materials like fragile glass beads and dainty tassels. Avoid banging your wrist against surfaces and tugging the tassels. Don't toss into the bottom of your bag. Remove before skinny-dipping or sweaty downward dogging.

CARE | Tassel Earrings

Our signature tassel earrings are handmade with silky rayon tassels. Do not get them wet, as water will lossen the bindings and kink-up the rayon.

We highly recommend storing them in our nifty travel cases to keep the tassels straight. If your tassels get unruly, you can gently straighten them out again under a warm hair dryer. Works like a charm!

Hart and Maria posting in laboratory at plating facility

REPLATING SERVICE

Let’s be real: if you literally never take off your jewelry to shower or sleep, it will expedite the inevitable tarnish that is inherent to all fashion jewelry, and you may want to consider solid gold instead. 

If you treat your jewelry with care, it should last you decades. And, if you never take off or are hard on your jewelry, we invite you to use our re-plating service. Email us for more information.

(pictured: Senior Operations Manager Maria and Founder Hart at our plating facility)