Frequently Asked Questions:

Simply create an account on shophart.com and you'll automatically be enrolled! Earn 10 points on every $1 spent. 100 points = $1 off when you redeem points at checkout.

Yes! If you already have an account on shophart.com, you're automatically enrolled in the loyalty program. You'll start earning points on your next purchase.

Every purchase earns points! Points are tied to your email address so be sure to use the same one for each purchase. To redeem points and earn other rewards, create an account on our website using the same email address.

You can also earn points by following us on Instagram and TikTok, writing a product review, and sharing your birthday.

Note: these actions must be completed through the “Ways to Earn” pop-up on the HART Rewards page in order for the points to be added to your account. To leave a product review, you must be opted-in to receive marketing communications from HART. 

You will be able to redeem points during the checkout process. You must be logged into your HART account in order to redeem points online. Points can also be redeemed in-store at our Charleston or Nashville locations.

No, point redemptions and other HART discounts (including the 15% off birthday code) are not combinable.

You must have a minimum of 500 points ($5 off) to redeem. You may redeem a maximum of 2,000 points ($20 off) per transaction.

Yes, you can redeem points in our Charleston and Nashville stores. You must have a minimum of 500 points ($5 off) to redeem. You may redeem a maximum of 2,000 points ($20 off) per transaction.

Yes, points expire 12 months after the date you earned them.

Yes, if you don’t earn the points required to maintain your level within 12 months of entering it, your level will be adjusted. Once you have attained Friend, Insider, or Elite, your status is valid for the next 12 months. If you have not earned the required points to maintain your level at the end of the period, your status will be adjusted to the level below.

No, you will start earning points on the day you enroll in HART Rewards.

You earn 250 points for sharing your birthday with us. Points are awarded on your birthday.

Share your birthday through the "Ways to Earn" pop-up on the HART Rewards page to add your birthday to your account. Make sure you let us know at least one month in advance — otherwise, you'll have to wait until next year. On your actual birthday you'll receive a discount code. The code is valid for one week. Happy shopping!

Points earned on canceled orders and/or fully or partially refunded orders will be automatically removed from your account once the cancellation and/or refund is processed.

Members in the Insider tier save up to $10 on shipping. Members in the Elite tier save up to $15 on shipping.

This reward will be unlocked once you enter the tier.

When you reach the Elite tier, you'll receive a discount code that will cover the cost of a single-side engraving on our engravable charms. The discount code ($45 value) will be valid for 1 year.

Find more information about private events and book your party here. Private events are ideal for groups of 4 to 12 guests, and we recommend booking at least 3 weeks in advance. A deposit may be required based on your group size and requested time of the event. The deposit will count towards your final invoice. 10% off purchases will be applied in-store during the event. Elite members are eligible to book a private event once a quarter.

Give $20, get $20.

Share your unique HART referral link with a friend. Once they accept your referral and enter their email address, they'll receive an email from HART with a code for $20 off their first purchase of $200 or more. Once they shop, you’ll also enjoy $20 off your next $200+ purchase. Click here to get started!